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Privacy Policy for Your Account Data

Our Privacy Policy explains what data we collect when you open an account, add funds, or contact support, and how we use it to manage login, wallet checks…

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j1407b Privacy Policy for Your Account Data
CONTACT ROUTES

Ways to Reach Our Privacy Team

If you want to ask about your data, the fastest route is email, and we use the same inbox for correction requests, deletion requests, and access questions.

Email Write to us when you want a copy of the data we hold, need a correction, or want us to explain a specific record. We keep the thread attached to your request until it is closed.
Live Chat Use chat for quick privacy questions tied to your account, cookies, or login device. If the matter needs a written record, we move it into email so you can track the reply.
Help Form Send the form when you want to change consent choices or ask for deletion where law allows it. The form helps us capture your account details, so the team can verify the request faster.
SECURITY AND RETENTION

How We Protect and Retain Data

We store only the records needed to run your account, settle payments, prevent misuse, and answer your messages.

Data handling

We collect the minimum data needed for login, wallet actions, support, and legal records. We do not use your record for unrelated purposes, and we limit access to staff who need it for their job.

Cookies

Cookies help us keep you signed in, remember language choices, and detect repeated login attempts. You can clear them in your browser, though some site features may then ask you to log in again.

Account security

Your password is stored in protected form, and we recommend a unique password for this account. If we see unusual access, we may pause activity and ask for a fresh sign-in before the account is used again.

Retention

We keep records only as long as needed for account service, dispute handling, fraud checks, and legal duties. When a record is no longer needed, we delete or anonymise it according to our internal retention rules.

Change requests

You can ask us to correct, export, or remove data where local law allows. We may ask you to confirm that the request is yours before we change anything tied to your account.

Contact route

Use email or the in-account form for privacy matters, and include enough account detail so we can find the right record. We try to answer in plain English and keep the thread open until the request is closed.

Privacy Questions You Can Check

These questions cover the parts of the policy that people ask about most: what we collect, why we keep it, how cookies work, and how to reach us for changes. We keep the answers direct so you can check your options without reading legal filler. If a request depends on local law, we say so clearly, and we handle the next step through the channel tied to your account.

When you open an account, we may collect your name, contact details, device signals, and payment traces needed to manage login, support, and legal checks. We use them only for the purposes set out in this policy.

Cookies help us keep you signed in, remember language choices, and spot repeated login attempts. They do not store everything about you, and you can clear them in your browser at any time.

We keep data for as long as your account stays active, or longer when law, dispute handling, or fraud checks require it. After that, we delete or anonymise the record within our retention rules.

Yes. Send a request through email or the in-account form, and we will check it against the account details we hold. If local law allows the change, we will update or remove the record.

Access is limited to staff and service partners who need it for account handling, security, support, or payment processing. We do not share your record for unrelated use, and partners must follow our instructions.

Use the contact paths in this page and include enough account detail for us to find the right record. We reply in plain English and keep the thread open until the request is closed.

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